At this time, Sleek N Sassy only ships to the 48 contiguous United States. We do not ship international.
Please allow up to 96 business hours for your order to be processed. Once processed, you should receive your order within 4-7 business days after it has shipped. Allow more time for promotions, holidays and poor or hazardous weather conditions.
To minimize delays with delivery, please verify name and shipping address before completing your order.
If an error has occurred email us at email@example.com before your order ships. Once your order is in route we are no longer able to make any changes to that shipment.
Orders/shipments are handled by outside carrier companies with their own set of policies and delivery estimates. Once these carriers are in possession of your order/shipment, Sleek N Sassy no longer has any control over the handle, care and delivery of your order/shipment. (i.e.: If your order/shipment is lost or delayed during transit, please contact the carrier associated with your tracking information)
Any concerns, regarding transit and actual delivery should be addressed with the appropriate carrier. Refer to the text or email containing your tracking information and click the link provided. You will then be redirected to their website providing the tracking status of your order/shipment and other customer service options. You can also copy and paste the link in a different browser tab if the link provided is inoperable.
We are less than happy to hear that your package didn't arrive in excellent condition. We strive to ensure that all items are thoughtfully bundled to alleviate potential damage during transit. Please send us a detailed email including a photo of the damaged product(s) and we will be more than willing to address the situation.
** NOTE: Due to the impact of COVID-19 we have been experiencing unexpected delays with processing times and shipping. We will be sure to notify you when your order ships or if we foresee any further fulfillment concerns.
If you have any further questions about your order, please contact our support team at firstname.lastname@example.org. Thank you for your patience and understanding.